Frequently Asked Questions

Shipping & Delivery
Find details about domestic and international shipping options, delivery times, and tracking your order.

Returns & Exchanges
Learn how to return or exchange products, eligibility criteria, and how we handle damaged or incorrect items.

Product Authenticity
We only sell 100% authentic products from trusted Korean brands like Anua and Medicube—no fakes, ever.

Skincare Guidance
Not sure which product is right for you? Check our FAQ for tips on choosing the best skincare for your skin type.

Need More Help?
Can’t find your answer? Contact us anytime—we’re happy to assist you.